{"id":1876,"date":"2025-03-28T14:12:38","date_gmt":"2025-03-28T18:12:38","guid":{"rendered":"https:\/\/transitambassador.org\/about-us\/"},"modified":"2025-12-04T09:53:11","modified_gmt":"2025-12-04T14:53:11","slug":"a-propos-de-nous","status":"publish","type":"page","link":"https:\/\/transitambassador.org\/fr\/a-propos-de-nous\/","title":{"rendered":"\u00c0 propos de nous"},"content":{"rendered":"\t\t
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\u00c0 propos de nous<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ambassadeurs du transport collectif<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Une tradition d\u2019excellence en formation \u00e0 travers l\u2019Am\u00e9rique du Nord<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9velopp\u00e9 et administr\u00e9 par l\u2019Association canadienne du transport urbain (ACTU), le programme Ambassadeurs du transport collectif est devenu une r\u00e9f\u00e9rence en mati\u00e8re de formation dans le domaine du transport collectif. Con\u00e7u pour doter le personnel de premi\u00e8re ligne, de planification, d\u2019entretien et technique des comp\u00e9tences n\u00e9cessaires \u00e0 l\u2019am\u00e9lioration des environnements de transport, le programme a rapidement \u00e9t\u00e9 reconnu pour son efficacit\u00e9 et sa pertinence. <\/p>

Ce qui a commenc\u00e9 comme une initiative canadienne s\u2019est vite \u00e9tendu au-del\u00e0 des fronti\u00e8res, les soci\u00e9t\u00e9s de transport des \u00c9tats-Unis ayant \u00e9galement adopt\u00e9 le programme pour r\u00e9pondre \u00e0 leurs besoins en d\u00e9veloppement de la main-d\u2019\u0153uvre. \u00c0 mesure que les d\u00e9fis du transport collectif \u00e9voluaient, le programme Ambassadeurs du transport collectif s\u2019est adapt\u00e9 pour les relever de front. <\/p>

Aujourd\u2019hui, le programme Ambassadeurs du transport collectif est bien plus qu\u2019un programme de formation \u2014 c\u2019est une norme commune d\u2019excellence en professionnalisme en transport collectif. Fort de plusieurs d\u00e9cennies d\u2019exp\u00e9rience et d\u2019une port\u00e9e nord-am\u00e9ricaine, le programme continue d\u2019aider les soci\u00e9t\u00e9s de transport de toutes tailles \u00e0 offrir un service exceptionnel gr\u00e2ce \u00e0 un personnel comp\u00e9tent et confiant. <\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Travailler avec les Ambassadeurs du transport collectif<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Formation adapt\u00e9e \u00e0 l\u2019industrie<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les cours sont con\u00e7us par des professionnels du transport collectif pour des professionnels du transport collectif, ce qui garantit un contenu pratique, actuel et directement li\u00e9 aux d\u00e9fis du terrain.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Port\u00e9e nord-am\u00e9ricaine, flexibilit\u00e9 locale<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gr\u00e2ce \u00e0 des r\u00e9sultats \u00e9prouv\u00e9s au sein d\u2019agences canadiennes et am\u00e9ricaines, le programme Ambassadeurs du transport collectif offre une formation personnalisable selon les besoins uniques de chaque r\u00e9seau et de chaque communaut\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Am\u00e9lioration de l\u2019exp\u00e9rience client
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Du personnel de premi\u00e8re ligne aux planificateurs et programmeurs, la formation permet aux \u00e9quipes de fournir un service de transport plus s\u00e9curitaire, plus r\u00e9actif et plus inclusif.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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D\u00e9veloppement du personnel \u00e0 tous les niveaux<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Qu\u2019il s\u2019agisse de l\u2019int\u00e9gration de nouveaux employ\u00e9s ou du perfectionnement du personnel exp\u00e9riment\u00e9, le programme Ambassadeurs du transport collectif consolide la formation continue et renforce les capacit\u00e9s internes dans tous les services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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T\u00e9moignages<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00ab Introduction au transport adapt\u00e9 est sans contredit l\u2019une des formations les plus pr\u00e9cieuses que j\u2019ai suivies depuis mon arriv\u00e9e dans le secteur. L\u2019information pr\u00e9sent\u00e9e dans les modules est concise mais tr\u00e8s bien expliqu\u00e9e. Les sections portant sur l\u2019histoire, le pr\u00e9sent et l\u2019avenir du transport adapt\u00e9 offrent d\u2019excellentes bases pour quiconque travaille dans ce domaine, mais ce sont surtout celles sur les obstacles et la compassion envers nos usagers qui m\u2019ont le plus marqu\u00e9. Cette compr\u00e9hension et cette empathie accrues seront des atouts pr\u00e9cieux pour am\u00e9liorer ma communication directe avec les passagers et mes s\u00e9ances de coaching avec le personnel. Je recommanderais d\u2019int\u00e9grer ce cours au processus de formation des nouvelles recrues dans toutes les soci\u00e9t\u00e9s de transport adapt\u00e9 et de le r\u00e9viser annuellement avec le personnel exp\u00e9riment\u00e9. \u00bb<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\tEdward Simon<\/span>York Region Transit<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\u00ab Comme je suis relativement nouvelle dans l\u2019industrie, j\u2019ai suivi ce cours parce que j\u2019avais de nombreuses questions sur le transport adapt\u00e9 et le fonctionnement des petites agences. Le cours est simple \u00e0 suivre, divis\u00e9 en modules faciles \u00e0 comprendre couvrant tout, de l\u2019admissibilit\u00e9 \u00e0 la r\u00e9servation des trajets, en passant par la structure organisationnelle typique de ce type de service. Ma compr\u00e9hension globale du transport adapt\u00e9 s\u2019est consid\u00e9rablement am\u00e9lior\u00e9e et j\u2019ai h\u00e2te d\u2019appliquer les le\u00e7ons apprises, notamment en ce qui concerne les diff\u00e9rents animaux d\u2019assistance, dans mon r\u00f4le actuel. Merci ! \u00bb <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\tBillie-Jo Arnott<\/span>Ville d\u2019Airdrie<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tEn savoir plus\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tD\u00e9couvrez comment d\u00e9velopper les comp\u00e9tences qui font progresser le transport collectif.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\tCommuniquez avec nous\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u00c0 propos de nous Ambassadeurs du transport collectif Une tradition d\u2019excellence en formation \u00e0 travers l\u2019Am\u00e9rique du Nord D\u00e9velopp\u00e9 et administr\u00e9 par l\u2019Association canadienne du transport urbain (ACTU), le programme […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-1876","page","type-page","status-publish","hentry"],"yoast_head":"\n\u00c0 propos de nous - 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