{"id":2537,"date":"2026-03-12T15:11:23","date_gmt":"2026-03-12T19:11:23","guid":{"rendered":"https:\/\/transitambassador.org\/programmes-de-formation-en-transport-collectif\/formation-sur-la-desescalade\/"},"modified":"2026-03-12T15:52:36","modified_gmt":"2026-03-12T19:52:36","slug":"formation-sur-la-desescalade","status":"publish","type":"page","link":"https:\/\/transitambassador.org\/fr\/formation-sur-la-desescalade\/","title":{"rendered":"Formation sur la d\u00e9sescalade"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2537\" class=\"elementor elementor-2537 elementor-2518\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b6d1cd e-flex e-con-boxed e-con e-parent\" data-id=\"2b6d1cd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_blur_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_blur_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;background_motion_fx_blur_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:51,&quot;end&quot;:51}},&quot;background_motion_fx_blur_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1ecfa1c7 e-con-full e-flex e-con e-child\" data-id=\"1ecfa1c7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-742fa489 elementor-widget elementor-widget-heading\" data-id=\"742fa489\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Formation sur la d\u00e9sescalade<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-258ed6a9 elementor-widget elementor-widget-text-editor\" data-id=\"258ed6a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comp\u00e9tences de la main-d\u2019\u0153uvre pour am\u00e9liorer la s\u00e9curit\u00e9, la confiance et l\u2019exp\u00e9rience des passagers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d27a265 e-flex e-con-boxed e-con e-parent\" data-id=\"6d27a265\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ef29462 e-con-full e-flex e-con e-child\" data-id=\"2ef29462\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42c10e0e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"42c10e0e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/transitambassador.org\/wp-content\/uploads\/2026\/03\/De-Escalation-Stock-Photo-768x512.png\" class=\"attachment-medium_large size-medium_large wp-image-2526\" alt=\"\" srcset=\"https:\/\/transitambassador.org\/wp-content\/uploads\/2026\/03\/De-Escalation-Stock-Photo-768x512.png 768w, https:\/\/transitambassador.org\/wp-content\/uploads\/2026\/03\/De-Escalation-Stock-Photo-300x200.png 300w, https:\/\/transitambassador.org\/wp-content\/uploads\/2026\/03\/De-Escalation-Stock-Photo-1024x683.png 1024w, https:\/\/transitambassador.org\/wp-content\/uploads\/2026\/03\/De-Escalation-Stock-Photo.png 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed66e98 elementor-widget elementor-widget-text-editor\" data-id=\"6ed66e98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les r\u00e9seaux de transport collectif partout en Am\u00e9rique du Nord ont signal\u00e9 une augmentation des situations difficiles et potentiellement dangereuses survenant dans les r\u00e9seaux de transport collectif et \u00e0 leurs abords. Les incidents impliquant du vandalisme, la consommation de substances et des comportements agressifs envers les op\u00e9rateurs et le personnel de premi\u00e8re ligne sont devenus des pr\u00e9occupations croissantes dans l\u2019industrie. <\/p>\n<p><strong>Le cours de d\u00e9sescalade du programme Transit Ambassador<\/strong> offre aux professionnels du transport collectif des techniques pratiques pour g\u00e9rer les situations qui s\u2019intensifient de mani\u00e8re s\u00e9curitaire et professionnelle. Le programme met l\u2019accent sur la reconnaissance des signes pr\u00e9curseurs, la communication efficace sous pression et l\u2019application de strat\u00e9gies visant \u00e0 r\u00e9duire les conflits dans les environnements de transport collectif. <\/p>\n<p>Offert <strong>en petits groupes en classe de 6 \u00e0 8 participants<\/strong>, le cours met l\u2019accent sur un apprentissage interactif gr\u00e2ce \u00e0 des discussions, des exercices et des formations fond\u00e9es sur des sc\u00e9narios con\u00e7us sp\u00e9cifiquement pour les op\u00e9rations de transport collectif.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-187dea07 elementor-widget elementor-widget-text-editor\" data-id=\"187dea07\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Discutez avec nos experts en formation pour savoir comment ce cours peut s\u2019int\u00e9grer \u00e0 votre syst\u00e8me.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b948b elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"61b948b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/outlook.office.com\/bookwithme\/user\/d78188164d284e7da7fa6812cb567b69%40cutaactu.ca\/meetingtype\/wgdoCE9340Wg4Nuc5ZtxSQ2?bookingcode=186c14ed-76d4-4516-831a-ee024ce83e49&#038;ismsaljsauthenabled=&#038;anonymous\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Planifiez une rencontre<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-787b3761 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"787b3761\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69ae7c11 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"69ae7c11\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/transitambassador.org\/wp-content\/uploads\/elementor\/thumbs\/De-Escalation-Stock-Photo-rkesnqpzcxjja8hmeg8u4czfq9ymxzqjuxs4jr67pk.png\" title=\"De-Escalation Stock Photo\" alt=\"De-Escalation Stock Photo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34a70a67 e-flex e-con-boxed e-con e-parent\" data-id=\"34a70a67\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ce13be9 e-con-full e-flex e-con e-child\" data-id=\"4ce13be9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38b6b4a9 elementor-widget elementor-widget-heading\" data-id=\"38b6b4a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi la formation en d\u00e9sescalade est importante<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc189d2 elementor-widget elementor-widget-text-editor\" data-id=\"5bc189d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes op\u00e9rateurs de transport collectif et le personnel de premi\u00e8re ligne sont r\u00e9guli\u00e8rement confront\u00e9s \u00e0 des situations difficiles impliquant des passagers frustr\u00e9s, en d\u00e9tresse ou perturbateurs. Sans la formation appropri\u00e9e, ces interactions peuvent rapidement s\u2019intensifier et cr\u00e9er des risques pour les employ\u00e9s, les passagers et les op\u00e9rations de transport collectif. \n\n<strong>Le cours de d\u00e9sescalade du programme Transit Ambassador<\/strong> fournit au personnel du transport collectif des outils pratiques pour reconna\u00eetre les premiers signes de conflit, communiquer efficacement sous pression et g\u00e9rer les interactions difficiles en toute s\u00e9curit\u00e9.\n\nGr\u00e2ce \u00e0 de meilleures comp\u00e9tences en d\u00e9sescalade, les organismes de transport collectif peuvent :\n<ul>\n \t<li>Am\u00e9liorer la s\u00e9curit\u00e9 des op\u00e9rateurs, du personnel et des passagers<\/li>\n \t<li>R\u00e9duire la probabilit\u00e9 que les conflits s\u2019intensifient<\/li>\n \t<li>Soutenir le personnel de premi\u00e8re ligne dans la gestion de situations stressantes<\/li>\n \t<li>\n<p>Favoriser un environnement de transport collectif plus s\u00fbr et plus respectueux<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf73a2e elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"5bf73a2e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/transitambassador.org\/fr\/nous-joindre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez les d\u00e9tails du cours et les tarifs.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10fa8cd2 e-con-full e-flex e-con e-child\" data-id=\"10fa8cd2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4844 elementor-widget elementor-widget-heading\" data-id=\"8a4844\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Structure du cours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67bb1828 elementor-widget elementor-widget-text-editor\" data-id=\"67bb1828\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Le cours de d\u00e9sescalade du programme Transit Ambassador<\/strong> est offert sous forme de modules anim\u00e9s par un formateur qui combinent des discussions, des exercices pratiques et un apprentissage fond\u00e9 sur des sc\u00e9narios con\u00e7us pour les environnements de transport collectif.<\/p>\n\n<p>Les modules sont <strong>autonomes et peuvent \u00eatre offerts individuellement ou combin\u00e9s selon diff\u00e9rentes structures de cours<\/strong>, ce qui permet aux organismes d\u2019adapter la formation \u00e0 leurs besoins op\u00e9rationnels. Les modules peuvent \u00e9galement \u00eatre regroup\u00e9s en parcours d\u2019apprentissage cibl\u00e9s portant sur les strat\u00e9gies de communication, les d\u00e9clencheurs d\u2019escalade et la gestion des risques. <\/p>\n\n<ul>\n<li><strong>Module 1 \u2013 Introduction \u00e0 la d\u00e9sescalade<\/strong><\/li>\n<li><strong>Module 2 \u2013 D\u00e9clencheurs et signes pr\u00e9curseurs<\/strong><\/li>\n<li><strong>Module 3 \u2013 Techniques de d\u00e9sescalade verbale<\/strong><\/li>\n<li><strong>Module 4 \u2013 Communication non verbale<\/strong><\/li>\n<li><strong>Module 5 \u2013 Sensibilit\u00e9 culturelle<\/strong><\/li>\n<li><strong>Module 6 \u2013 \u00c9valuation des risques et intervention<\/strong><\/li>\n<li><strong>Module 7 \u2013 Strat\u00e9gies de d\u00e9sengagement<\/strong><\/li>\n<li><strong>Module 8 \u2013 Simulation finale et \u00e9valuation<\/strong><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47c0d13b e-flex e-con-boxed e-con e-parent\" data-id=\"47c0d13b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-29708162 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"29708162\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73b10694 e-con-full e-flex e-con e-child\" data-id=\"73b10694\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e1bbbd8 elementor-widget elementor-widget-heading\" data-id=\"7e1bbbd8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La formation en d\u00e9sescalade en pratique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52a7c2d1 elementor-widget elementor-widget-text-editor\" data-id=\"52a7c2d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"6473\" data-end=\"6516\">Le cours de d\u00e9sescalade du programme Transit Ambassador<\/strong> met l\u2019accent sur l\u2019application pratique gr\u00e2ce \u00e0 un apprentissage fond\u00e9 sur des sc\u00e9narios.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79651c43 e-con-full e-flex e-con e-child\" data-id=\"79651c43\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-59a9a7d4 e-con-full e-flex e-con e-child\" data-id=\"59a9a7d4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c13f081 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"1c13f081\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-eye\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M572.52 241.4C518.29 135.59 410.93 64 288 64S57.68 135.64 3.48 241.41a32.35 32.35 0 0 0 0 29.19C57.71 376.41 165.07 448 288 448s230.32-71.64 284.52-177.41a32.35 32.35 0 0 0 0-29.19zM288 400a144 144 0 1 1 144-144 143.93 143.93 0 0 1-144 144zm0-240a95.31 95.31 0 0 0-25.31 3.79 47.85 47.85 0 0 1-66.9 66.9A95.78 95.78 0 1 0 288 160z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConscience situationnelle\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLe personnel apprend \u00e0 reconna\u00eetre les premiers signes de conflit et \u00e0 intervenir avant que les situations ne s\u2019intensifient.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50919f4b e-con-full e-flex e-con e-child\" data-id=\"50919f4b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344513db elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"344513db\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 192c0-88.4-93.1-160-208-160S0 103.6 0 192c0 34.3 14.1 65.9 38 92-13.4 30.2-35.5 54.2-35.8 54.5-2.2 2.3-2.8 5.7-1.5 8.7S4.8 352 8 352c36.6 0 66.9-12.3 88.7-25 32.2 15.7 70.3 25 111.3 25 114.9 0 208-71.6 208-160zm122 220c23.9-26 38-57.7 38-92 0-66.9-53.5-124.2-129.3-148.1.9 6.6 1.3 13.3 1.3 20.1 0 105.9-107.7 192-240 192-10.8 0-21.3-.8-31.7-1.9C207.8 439.6 281.8 480 368 480c41 0 79.1-9.2 111.3-25 21.8 12.7 52.1 25 88.7 25 3.2 0 6.1-1.9 7.3-4.8 1.3-2.9.7-6.3-1.5-8.7-.3-.3-22.4-24.2-35.8-54.5z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCommunication efficace\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes participants d\u00e9veloppent des techniques verbales et non verbales qui aident \u00e0 apaiser les interactions tendues.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-393efa08 e-con-full e-flex e-con e-child\" data-id=\"393efa08\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36bd9b43 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"36bd9b43\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-thumbs-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 224H24c-13.255 0-24 10.745-24 24v240c0 13.255 10.745 24 24 24h80c13.255 0 24-10.745 24-24V248c0-13.255-10.745-24-24-24zM64 472c-13.255 0-24-10.745-24-24s10.745-24 24-24 24 10.745 24 24-10.745 24-24 24zM384 81.452c0 42.416-25.97 66.208-33.277 94.548h101.723c33.397 0 59.397 27.746 59.553 58.098.084 17.938-7.546 37.249-19.439 49.197l-.11.11c9.836 23.337 8.237 56.037-9.308 79.469 8.681 25.895-.069 57.704-16.382 74.757 4.298 17.598 2.244 32.575-6.148 44.632C440.202 511.587 389.616 512 346.839 512l-2.845-.001c-48.287-.017-87.806-17.598-119.56-31.725-15.957-7.099-36.821-15.887-52.651-16.178-6.54-.12-11.783-5.457-11.783-11.998v-213.77c0-3.2 1.282-6.271 3.558-8.521 39.614-39.144 56.648-80.587 89.117-113.111 14.804-14.832 20.188-37.236 25.393-58.902C282.515 39.293 291.817 0 312 0c24 0 72 8 72 81.452z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStrat\u00e9gies d\u2019intervention s\u00e9curitaires\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLe personnel de premi\u00e8re ligne s\u2019exerce \u00e0 \u00e9valuer les risques, \u00e0 appliquer des techniques de d\u00e9sescalade et \u00e0 se d\u00e9sengager en toute s\u00e9curit\u00e9 lorsque n\u00e9cessaire.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be20335 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"be20335\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/outlook.office.com\/book\/TransitAmbassador@cutaactu.ca\/?ismsaljsauthenabled\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Planifiez une rencontre<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47c1f95e e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"47c1f95e\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-222df42c e-flex e-con-boxed e-con e-parent\" data-id=\"222df42c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7396dc5c e-con-full e-flex e-con e-child\" data-id=\"7396dc5c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1164d1bd elementor-widget elementor-widget-heading\" data-id=\"1164d1bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avantages pour les soci\u00e9t\u00e9s de transport<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57603b7f elementor-widget elementor-widget-text-editor\" data-id=\"57603b7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Improved employee support<\/strong><br>Frontline staff feel better equipped to handle difficult situations, reducing stress and burnout.<\/li>\n\n<li><strong>R\u00e9duction des perturbations op\u00e9rationnelles<\/strong><br>Une meilleure gestion des conflits permet de pr\u00e9venir les incidents qui retardent le service ou n\u00e9cessitent une intervention.<\/li>\n\n<li><strong>Meilleur soutien aux employ\u00e9s<\/strong><br>Le personnel de premi\u00e8re ligne se sent mieux outill\u00e9 pour g\u00e9rer les situations difficiles, ce qui r\u00e9duit le stress et l\u2019\u00e9puisement professionnel.<\/li>\n\n<li><strong>Intervention plus coh\u00e9rente lors des incidents<\/strong><br>Les organismes b\u00e9n\u00e9ficient d\u2019un langage commun et d\u2019approches partag\u00e9es pour g\u00e9rer les situations qui s\u2019intensifient.<\/li>\n\n<li><strong>Meilleure exp\u00e9rience des passagers<\/strong><br>Une r\u00e9solution des conflits plus calme et plus professionnelle contribue \u00e0 maintenir un environnement de transport collectif respectueux.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c7fdd97 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6c7fdd97\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/outlook.office.com\/book\/TransitAmbassador@cutaactu.ca\/?ismsaljsauthenabled\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Planifiez une consultation pour explorer nos cours en transport collectif.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-520fdea3 e-con-full e-flex e-con e-child\" data-id=\"520fdea3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48fbb9cd elementor-widget elementor-widget-heading\" data-id=\"48fbb9cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9pondre \u00e0 vos priorit\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60385f67 elementor-widget elementor-widget-text-editor\" data-id=\"60385f67\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les organismes de transport collectif s\u2019emploient \u00e0 maintenir des r\u00e9seaux de transport public s\u00fbrs, fiables et accueillants, tout en soutenant le bien-\u00eatre du personnel de premi\u00e8re ligne.<\/p>\n\n<p><strong>Le cours de d\u00e9sescalade du programme Transit Ambassador <\/strong>aide les organismes \u00e0 r\u00e9pondre \u00e0 l\u2019augmentation des incidents li\u00e9s \u00e0 des interactions difficiles avec les passagers en offrant une formation pratique qui renforce la pr\u00e9paration du personnel, soutient la s\u00e9curit\u00e9 des employ\u00e9s et favorise des approches coh\u00e9rentes pour la gestion des conflits \u00e0 l\u2019\u00e9chelle du r\u00e9seau.<\/p>\n\n<p>En dotant les employ\u00e9s de premi\u00e8re ligne de strat\u00e9gies structur\u00e9es de d\u00e9sescalade, les organismes peuvent mieux prot\u00e9ger leur personnel, maintenir la continuit\u00e9 du service et renforcer une culture de professionnalisme et de respect dans l\u2019ensemble de leurs op\u00e9rations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37c3f435 e-flex e-con-boxed e-con e-parent\" data-id=\"37c3f435\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7986b18b elementor-widget elementor-widget-heading\" data-id=\"7986b18b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3901f0f5 e-con-full e-flex e-con e-parent\" data-id=\"3901f0f5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4c89313e e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"4c89313e\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4661638a elementor-widget elementor-widget-n-accordion\" data-id=\"4661638a\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ce cours est-il offert en personne, en ligne ou en format hybride ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-1021c7c1 e-con-full e-flex e-con e-child\" data-id=\"1021c7c1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20bf732c elementor-widget elementor-widget-text-editor\" data-id=\"20bf732c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe cours de d\u00e9sescalade du programme Transit Ambassador est offert en personne sous forme de s\u00e9ances anim\u00e9es par un formateur, qui comprennent des discussions, des exercices pratiques et un apprentissage fond\u00e9 sur des sc\u00e9narios.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1181\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1181\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qui devrait y participer ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1181\" class=\"elementor-element elementor-element-3fa4bb8e e-con-full e-flex e-con e-child\" data-id=\"3fa4bb8e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47429b8d elementor-widget elementor-widget-text-editor\" data-id=\"47429b8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le cours est con\u00e7u pour le personnel de premi\u00e8re ligne du transport collectif et les superviseurs qui interagissent r\u00e9guli\u00e8rement avec les passagers et peuvent \u00eatre confront\u00e9s \u00e0 des situations difficiles ou qui s\u2019intensifient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1182\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1182\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quelle est la dur\u00e9e de la formation ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1182\" class=\"elementor-element elementor-element-1da2cda e-con-full e-flex e-con e-child\" data-id=\"1da2cda\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-738dda74 elementor-widget elementor-widget-text-editor\" data-id=\"738dda74\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le cours peut \u00eatre offert sous forme de programme complet \u00e0 modules multiples ou sous forme de modules autonomes s\u00e9lectionn\u00e9s, ce qui permet aux organismes d\u2019adapter la formation \u00e0 leurs besoins op\u00e9rationnels et aux r\u00f4les du personnel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1183\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1183\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> La formation peut-elle \u00eatre personnalis\u00e9e pour notre organisme ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1183\" class=\"elementor-element elementor-element-5325397d e-con-full e-flex e-con e-child\" data-id=\"5325397d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d43938d elementor-widget elementor-widget-text-editor\" data-id=\"4d43938d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le cours est con\u00e7u pour le personnel de premi\u00e8re ligne du transport collectif et les superviseurs qui interagissent r\u00e9guli\u00e8rement avec les passagers et peuvent \u00eatre confront\u00e9s \u00e0 des situations difficiles ou qui s\u2019intensifient. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Ce cours est-il offert en personne, en ligne ou en format hybride ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\"}},{\"@type\":\"Question\",\"name\":\"Qui devrait y participer 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elementor-cta--valign-middle elementor-cta--mobile-layout-image-above elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"6097dad8\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tPassez \u00e0 l\u2019\u00e9tape suivante\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tPr\u00eat \u00e0 b\u00e2tir un r\u00e9seau de transport collectif plus s\u00e9curitaire et centr\u00e9 sur les passagers ?<br>Communiquez avec nos experts en formation pour en savoir plus sur la prestation des cours, les tarifs et les options de personnalisation pour votre organisme. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12af8d5c e-flex e-con-boxed e-con e-child\" data-id=\"12af8d5c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63b4409e elementor-widget__width-initial elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"63b4409e\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2537\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"63b4409e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Formation sur la d\u00e9sescalade - Transit Ambassador\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2537\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCourriel\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Courriel\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_3299ac8 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_3299ac8\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LcJLacrAAAAAEAUSIe6IErVgi4-6BWkP50kfE5K\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_701e357 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_701e357]\" id=\"form-field-field_701e357\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"Scheduling and Runcutting\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Communiquez avec nous<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Le cours de d\u00e9sescalade du programme Transit Ambassador offre au personnel de premi\u00e8re ligne du transport collectif des strat\u00e9gies pratiques pour reconna\u00eetre les premiers signes d\u2019escalade, g\u00e9rer les interactions difficiles et r\u00e9agir en toute s\u00e9curit\u00e9 dans des situations de forte tension. Gr\u00e2ce \u00e0 des modules autonomes et \u00e0 des parcours d\u2019apprentissage flexibles, les organismes peuvent adapter la formation afin de soutenir la s\u00e9curit\u00e9, la confiance du personnel et une exp\u00e9rience passager plus respectueuse. <\/p>\n","protected":false},"author":2,"featured_media":2526,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-2537","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Formation sur la d\u00e9sescalade - Transit Ambassador<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transitambassador.org\/fr\/formation-sur-la-desescalade\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formation sur la d\u00e9sescalade - Transit Ambassador\" \/>\n<meta property=\"og:description\" content=\"Le cours de d\u00e9sescalade du programme Transit Ambassador offre au personnel de premi\u00e8re ligne du transport collectif des strat\u00e9gies pratiques pour reconna\u00eetre les premiers signes d\u2019escalade, g\u00e9rer les interactions difficiles et r\u00e9agir en toute s\u00e9curit\u00e9 dans des situations de forte tension. 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