{"id":2353,"date":"2026-01-28T10:59:42","date_gmt":"2026-01-28T15:59:42","guid":{"rendered":"https:\/\/transitambassador.org\/event\/transit-ambassador-customer-service-for-transit-professionals\/"},"modified":"2026-01-28T11:46:23","modified_gmt":"2026-01-28T16:46:23","slug":"transit-ambassador-customer-service-for-transit-professionals","status":"publish","type":"tribe_events","link":"https:\/\/transitambassador.org\/fr\/event\/transit-ambassador-customer-service-for-transit-professionals\/","title":{"rendered":"Ambassadeur du transport \u2013 Service \u00e0 la client\u00e8le pour les professionnels du transport collectif"},"content":{"rendered":"<section class=\"pf-intro\">\n<div class=\"pf-lead\">\n<h1>Transit Ambassador arrive \u00e0 Canmore<\/h1>\n<p>Inscrivez-vous d\u00e8s aujourd\u2019hui \u00e0 une offre sp\u00e9ciale du module de base du programme Transit Ambassador de l\u2019ACTU, offert au c\u0153ur de Canmore en f\u00e9vrier! L\u2019ACTU propose sa formation embl\u00e9matique en service \u00e0 la client\u00e8le \u2014 au format formateur-des-formateurs \u2014 \u00e0 un tarif r\u00e9duit pour aider les membres qui attendaient avec impatience qu\u2019un r\u00e9seau pair accueille la formation.<\/p>\n<p>Le programme de base Transit Ambassador de l\u2019ACTU aidera votre r\u00e9seau de transport collectif \u00e0 cr\u00e9er ou renforcer une culture ax\u00e9e sur le service \u00e0 la client\u00e8le. Ce programme outille les employ\u00e9(e)s avec les comp\u00e9tences n\u00e9cessaires pour mieux g\u00e9rer les nombreuses situations pouvant survenir lors d\u2019interactions avec la client\u00e8le. Le programme Transit Ambassador est compos\u00e9 d\u2019une s\u00e9rie de modules de formation portant sur diff\u00e9rents aspects du service \u00e0 la client\u00e8le.<\/p>\n<p>Dans un format formateur-des-formateurs, les formateurs et formatrices des r\u00e9seaux de transport collectif sont certifi\u00e9s comme formateurs Transit Ambassador par les ma\u00eetres-formateurs de l\u2019ACTU. Les Ambassadeurs re\u00e7oivent les connaissances, comp\u00e9tences et attitudes n\u00e9cessaires pour mettre en \u0153uvre le programme Transit Ambassador et pour en assurer l\u2019enseignement.<\/p>\n<\/div>\n<\/section>\n<section class=\"pf-venue\">\n<h2 class=\"pf-section-title\">D\u00e9tails<\/h2>\n<div class=\"pf-venue-card\">\n<ul class=\"Event-policy pf-agenda\">\n<li class=\"Event-time pf-agenda-item\">\n<div class=\"pf-agenda-time\">Quand<\/div>\n<div class=\"pf-agenda-body\">\n<div class=\"pf-agenda-title\">2 au 6 f\u00e9vrier 2026<\/div>\n<\/div>\n<\/li>\n<li class=\"Event-time pf-agenda-item\">\n<div class=\"pf-agenda-time\">O\u00f9<\/div>\n<div class=\"pf-agenda-body\">\n<div class=\"pf-agenda-title\">Canmore, Alberta<\/div>\n<\/div>\n<\/li>\n<li class=\"Event-time pf-agenda-item\">\n<div class=\"pf-agenda-time\">Format<\/div>\n<div class=\"pf-agenda-body\">\n<div class=\"pf-agenda-title\">Formateur-des-formateurs (Module de base)<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"pf-registration\">\n<h2 class=\"pf-section-title\">Inscription<\/h2>\n<p class=\"pf-registration-copy\">Les membres de l\u2019ACTU peuvent s\u2019inscrire au tarif r\u00e9duit de <strong>4 000&nbsp;$<\/strong> par inscription. Votre inscription comprend cinq jours de formation en personne, le d\u00e9veloppement des comp\u00e9tences en animation, un d\u00eener traiteur et l\u2019acc\u00e8s \u00e0 l\u2019ensemble des documents p\u00e9dagogiques une fois certifi\u00e9(e).<\/p>\n<p><a class=\"aboutpage-cta-btn pf-btn pf-btn--primary\" href=\"mailto:learning@cutaactu.ca?subject=Transit%20Ambassador%20Toronto%20Registration%20Inquiry&amp;body=Hello%20CUTA%20Learning%20Team%2C%0A%0AI%E2%80%99d%20like%20to%20register%20for%20the%20Transit%20Ambassador%20Core%20Module%20in%20Toronto%20(Oct%2020%E2%80%9324).%20Please%20share%20next%20steps.%0A%0AName%3A%0AOrganization%3A%0AMember%20Status%3A%0APhone%3A%0A%0AThanks!\">Inscription<br \/>\n<\/a><\/p>\n<p class=\"pf-registration-copy\">Pour vous inscrire ou pour toute question, contactez <a href=\"mailto:learning@cutaactu.ca\">learning@cutaactu.ca<\/a>.<\/p>\n<\/section>\n<section class=\"pf-hotel\">\n<h2 class=\"pf-section-title\">En savoir plus<\/h2>\n<p>Visitez notre site Web pour en savoir plus sur la fa\u00e7on dont ce programme peut rehausser les normes de service \u00e0 la client\u00e8le de votre organisation.<\/p>\n<p><a class=\"aboutpage-cta-btn pf-btn pf-btn--secondary\" href=\"https:\/\/cutaactu.ca\/le-programme-ambassadeurs-du-transport-collectif\/?lang=fr\" target=\"_blank\" rel=\"noopener\">D\u00e9tails du programme<br \/>\n<\/a><\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Transit Ambassador arrive \u00e0 Canmore Inscrivez-vous d\u00e8s aujourd\u2019hui \u00e0 une offre sp\u00e9ciale du module de base du programme Transit Ambassador de l\u2019ACTU, offert au c\u0153ur de Canmore en f\u00e9vrier! L\u2019ACTU [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2365,"template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"tags":[],"tribe_events_cat":[],"class_list":["post-2353","tribe_events","type-tribe_events","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ambassadeur du transport \u2013 Service \u00e0 la client\u00e8le pour les professionnels du transport collectif - Transit Ambassador<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transitambassador.org\/fr\/event\/transit-ambassador-customer-service-for-transit-professionals\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ambassadeur du transport \u2013 Service \u00e0 la client\u00e8le pour les professionnels du transport collectif - Transit Ambassador\" \/>\n<meta property=\"og:description\" content=\"Transit Ambassador arrive \u00e0 Canmore Inscrivez-vous d\u00e8s aujourd\u2019hui \u00e0 une offre sp\u00e9ciale du module de base du programme Transit Ambassador de l\u2019ACTU, offert au c\u0153ur de Canmore en f\u00e9vrier! 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