Build the Skills that Move Transit Forward

Training and skills development for transit professionals

Transit Ambassador
Training Programs

Our renowned training programs empower transit professionals with the skills and knowledge needed to excel in a rapidly evolving industry. From front-line operations to technical skills development, our programs combine best practices, real-world expertise, and hands-on learning to support safe, efficient, and customer-focused transit systems across North America.

Battery-Electric Bus Implementation

Build Skills in adopting zero-emission bus technology

STRADA

Tool for bus operator recruitment

Intro to Specialized Transit

Build Skills in specialized transit services

Customer Service

Strengthen rider relations through communication, conflict resolution, and inclusive service techniques

Transit Scheduling and Runcutting

Technical training to optimize routes, schedules, and workforce planning

Transit Planning for Sustainable Communities

Integrate land use, equity, and sustainability into modern transit planning

Who we are

For decades, Transit Ambassador training programs have been a cornerstone of skills development in the public transit industry. Originally designed by the Canadian Urban Transit Association (CUTA) to meet the needs of Canadian transit agencies, the programs quickly earned a reputation for quality, practicality, and industry relevance.

Over time, they expanded to serve agencies across North America, adapting to evolving technologies and operational challenges. Today, Transit Ambassador continues to build capacity at all levels—equipping front-line staff, supervisors, and managers with the tools to deliver safe, efficient, and customer-oriented transit service.

Testimonials

"The Transit Ambassador Customer Service program is excellent. The program facilitator was fantastic and had insights into the experiential learning method that were invaluable to me. On my first day back to work, I was already able to use learnings from the program to help a transit operator reframe how they would deal with a difficult situation and for myself to deescalate with a disgruntled customer."

Erin - Wood Buffalo, AB

“The Transit Planning course provided me with much needed knowledge and context to perform my job well. The facilitators were kind, knowledgeable, and presented the information in an extremely clear and concise fashion. Highly recommended for new transit planners or those who work with transit planners.“

Louise - Halifax Transit

"The Scheduling and Runcutting course exceeded my expectations with its comprehensive curriculum and engaging instructors. I left the program with a deeper understanding of transit scheduling and a valuable network of industry professionals. It’s a must-attend for anyone serious about getting into transit planning.”

Michael - Calgary, AB