Learn, Grow, and Lead with Fall Training Programs
Strong public transit depends on skilled, confident professionals at every level of the system. This fall, we are offering three training programs designed to support planners, schedulers, operators, and frontline staff. Whether you want to sharpen your technical expertise or enhance customer service skills, these courses will help you make a lasting impact in your […]
Transforming Frontline Transit Training in Chicago
How Metra Used Transit Ambassador to Improve Customer Service and Workforce Engagement Frontline staff are the heartbeat of every transit system. Yet across the U.S., agencies grapple with a familiar challenge: rising customer expectations, increasing rider complaints, and frontline employees under relentless pressure. For Chicago’s Metra, these challenges were all too real, until they turned to […]